TERMS & CONDITIONS

Last updated: 25 July 2026

These website terms provide a general summary of how Redkite Bookkeeping works with clients. Before services begin, each client receives a written proposal and Client Service Agreement setting out the agreed services, fees, responsibilities and any special terms. If there is any conflict, the signed Client Service Agreement takes priority.

  1. ABOUT REDKITE BOOKKEEPING
    Based in South Wales, Redkite Bookkeeping supports businesses across the UK, with meetings available in person, via Microsoft Teams or remotely to suit each client. References to “Redkite”, “we”, “us” or “our” mean Redkite Bookkeeping. References to “you” or “the client” mean the person or business purchasing our services.

SERVICES AND SCOPE
We provide only the services expressly listed in your written proposal or service schedule. Work outside the agreed scope, including historical corrections, urgent work, additional reporting or dealing with incomplete records, may carry an additional charge. We will normally explain and agree additional work before proceeding.

Unless expressly agreed in writing, our services do not include audit, legal advice, investment advice, regulated financial advice or tax-planning advice. You should obtain specialist advice where appropriate.

  1. FEES AND PAYMENT
    Our published tariff is an indicative guide only. Final fees depend on transaction volume, complexity, frequency, record quality and the services required. Your fee will be confirmed in writing before work begins.

A one-off onboarding fee of £250 applies unless we agree otherwise in writing. Recurring and additional fees, payment dates, VAT treatment and payment method will be shown in your proposal or agreement. We may suspend work where an invoice is overdue after giving reasonable notice. You remain responsible for any bank charges, statutory penalties or third-party costs unless caused directly by our proven breach.

  1. INITIAL TERM AND CANCELLATION
    Unless your Client Service Agreement states otherwise, services are supplied for an initial term of 36 months. The agreement explains the notice required, any permitted early termination and any reasonable early-exit charge. We do not charge all remaining fees automatically; any early-exit provision is governed by the signed agreement.

Statutory cooling-off rights are not created merely because an agreement is signed electronically. Most clients engage us for business purposes and will not be consumers. If you contract as a consumer and the Consumer Contracts Regulations 2013 apply to a distance or off-premises contract, you may have a 14-day cancellation right. We will provide the required cancellation information. If you ask us to start during that period, you may have to pay for services properly supplied before cancellation.

  1. CLIENT RESPONSIBILITIES
    You must provide complete, accurate and timely information, records, explanations and access needed for our work. You remain responsible for reviewing information supplied to us, approving submissions where requested, operating your business, keeping source records, paying tax and meeting legal and filing obligations. We are not responsible for delay, loss or penalties caused by late, incomplete, inaccurate or misleading information supplied by you or a third party.

  2. DEADLINES AND RELIANCE
    We will use reasonable care and skill and will work towards agreed deadlines. We cannot guarantee a deadline where information or approval is provided late, systems are unavailable, or circumstances outside our reasonable control intervene. Our work is prepared for the client and purpose stated in the agreement and should not be relied on by another person without our written consent.

  3. AML, IDENTITY AND SANCTIONS CHECKS
    We may be legally required to complete anti-money-laundering, identity, beneficial-owner, politically exposed person and sanctions checks before and during the relationship. You agree to provide requested evidence and explanations promptly. We may delay, refuse or suspend work if checks cannot be completed or if the law requires us to do so.

We may make reports to the appropriate authorities where legally required. The law may prevent us from telling you that a report or related enquiry has been made. We will not be liable for lawful compliance with these duties.

  1. CONFIDENTIALITY AND DATA PROTECTION
    We keep client information confidential except where disclosure is authorised, needed to deliver the service, required by law, our insurers or professional advisers, or necessary to protect legitimate rights. We use suitable service providers and bookkeeping platforms where required to deliver the agreed service.

We process personal data in accordance with applicable UK data-protection law. Redkite Bookkeeping is registered with the Information Commissioner’s Office (ICO). Where we process personal data on your documented instructions, the data-processing provisions in the Client Service Agreement apply. You are responsible for ensuring that personal data you provide to us has been collected and shared lawfully.

  1. ELECTRONIC COMMUNICATION AND SECURITY
    Email, cloud software and electronic document sharing carry inherent risks. Both parties must use reasonable security measures, protect passwords, keep contact details current and promptly report suspected fraud, data loss or unauthorised access. Always verify unexpected payment-detail changes using a known telephone number. We will never rely solely on an unexpected email to confirm changed bank details.

  2. INTELLECTUAL PROPERTY AND RECORDS
    You retain ownership of your original records. We retain ownership of our templates, methods, know-how and materials created independently of your records. Subject to payment of sums due and legal retention requirements, we will provide reasonable assistance with handover when the engagement ends. We may retain copies where required by law, insurance or legitimate record-keeping obligations.

  3. LIABILITY
    Nothing in these terms excludes liability that cannot legally be excluded, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence. Subject to that, any financial liability limit and exclusions are set out in the Client Service Agreement and should be linked to an appropriate level of professional indemnity insurance. We are not responsible for indirect or consequential loss, loss of profit or opportunity, or third-party acts except where the law provides otherwise.

  4. SUSPENSION AND TERMINATION
    Either party may terminate in the circumstances and on the notice set out in the Client Service Agreement. We may suspend or end services for serious or repeated non-payment, failure to provide information, abusive or unlawful conduct, conflicts of interest, inability to complete required AML checks, or where continuing would breach law or professional obligations. Where reasonably possible, we will give notice and cooperate with an orderly handover.

  5. COMPLAINTS
    Please raise any concern promptly with Jon at jon@redkitebookkeeping.com or 07754 342152 so we can investigate and try to resolve it fairly. Any applicable escalation route will be stated in your Client Service Agreement once Redkite’s professional and AML-supervisory arrangements are confirmed.

  6. WEBSITE INFORMATION
    Information on this website is general guidance and is not legal, tax or financial advice. Tariffs and service descriptions may change. We take reasonable care over website content but do not guarantee that every page is complete, current or suitable for a particular business.

  7. GOVERNING LAW
    Unless the signed agreement states otherwise, these terms and any non-contractual dispute are governed by the law of England and Wales, and the courts of England and Wales will have jurisdiction.

CONTACT
Redkite Bookkeeping
South Wales based
07754 342152
jon@redkitebookkeeping.com